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Order FAQs
Not finding the information that you seek? Try this
pre-compiled list of frequently asked questions that
we have gathered over the years.
What are your order minimums?
Orders placed with the Customer Service department have a $100 order minimum. Orders placed through our website do not have a dollar minimum. However the order is placed, most of our components are available in 100 piece minimums, and in multiples of 100 pieces thereafter. Different minimums may apply to certain parts. You may contact the Inside Sales department at sales@nordsonmedical.com to verify the minimum purchase quantity of any specific parts.

Do you accept prepaid orders?
Orders may be charged to your Visa, MasterCard, American Express, paid by wire transfer or paid by check. If prepaying by check, please mail a copy of your purchase order with the check to Nordson MEDICAL.

How do I return an order?
Nordson MEDICAL has a No Return Policy, and does not accept responsibility for customer errors. We recommend you request samples to test in your application before ordering.

Do you ship internationally?
Yes. Check payments must be drawn from a United States bank account, denominated in USD($). Wire Transfer payments are subject to additional banking fees. Shipping methods for export orders are UPS International, Federal Express, DHL, or USPS Global Express Mail. To charge the freight, duty and VAT billing to your own account, please provide your own UPS, Fed Ex or DHL account number upon order placement.

How do you ship your products?
Domestic orders are shipped UPS Ground unless otherwise requested at the time of order. Shipping charges are prepaid and added to all orders.  Or, shipping charges will not be added if you provide your own UPS, Fed Ex or DHL account number upon order placement.  International shipping methods are UPS, Fed Ex, DHL or USPS Global Priority Mail.  To charge the freight, duty and VAT billing to your own account, please provide your own UPS, Fed Ex or DHL account number upon order placement. International shipping methods are UPS International Federal Express, DHL, or USPS Global Express Mail. For UPS, Federal Express, or DHL shipments, please provide an account number for freight, duty and VAT billing.

Do you provide product certification?
We assure full traceability of products manufactured by Nordson MEDICAL. Product Certification is automatic and need not be requested at order placement.

Do you provide product warranty?
Yes. We warrant products manufactured by Nordson MEDICAL to be free of defects in material and workmanship. If our products do not meet these criteria, we will replace or repair the defective products as long as they are returned to Nordson MEDICAL within 60 days of the invoice date. Please contact Customer Service before any product is returned to Nordson MEDICAL. No warranty of merchantability or of fitness or any other warranty is expressed or implied. Nordson MEDICAL is not liable for consequential or other damages, or for any expense incurred through the use of our products. Nordson MEDICAL parts are not intended for human implantation or for use in aircraft applications. Customers are encouraged to request free samples for testing and evaluation.

How do I place an order?
Customer Service is available to accept telephone orders at 970-267-5200 from 7:00 am to 5:00 pm Mountain Time, Monday through Friday. Orders may also be placed by mail, fax (970-223-0953), or by email. Online ordering is also available 24 hours a day, 7 days a week via this website. Orders must be placed using a Nordson MEDICAL part number. Products are shipped bulk, usually in quantities of 100, 500, or 1,000 pieces, as molded and non-sterile.

Where do I send a wire transfer?
Wire transfers must be denominated in USD. Please contact orders@nordsonmedical.com for bank information to send wire transfer payments.

Are you ISO Certified?
Orion Registrar, Inc, USA has granted Nordson MEDICAL a Certificate of Registration which states that Nordson MEDICAL is in compliance with quality standard ISO 9001:2000. The Quality Management System is applicable to the design, manufacture and sale of proprietary and custom plastic tubing connectors, assembly devices and service. Certificate ID: 277-99-05. EAC/SJC/NAJCS Code: 14/3089/326199. A copy of our certificate is available for download.

What are your lead times?
Many of our of our components are in stock. Parts that are not in stock at order placement usually have lead times somewhere between 2 and 4 weeks.  You may contact the Inside Sales department at sales@nordsonmedical.com to verify the lead times of any specific parts.

Do you have distributors in my area?
We do not have authorized distributors in the US. All products may be purchased directly from Nordson MEDICAL. There are several companies who do resell our products. Please contact us for more information.

Do you drop ship?
We do offer drop shipments in most cases. Please contact customer service at 970-267-5200 for more information.

Do you ship COD?
No. We do not offer COD shipments. We accept Visa, Mastercard and American Express. We also accept prepayment via check or wire transfer. You may also apply for net 30 terms

Which forms of payment do you accept?
We accept Visa, Mastercard, American Express, checks, and wire transfers drawn in US currency. Open account billing may be established upon completion of a Nordson MEDICAL Credit Agreement